Terms and conditions

The internet has revolutionised the way we manage our lives. As technology evolves, so does the capacity for companies to use their internet sites in an intrusive and unethical manner. We pride ourselves on ensuring that our website is built and maintained in a way that always puts you, the customer, first.

To help you understand how our site works and our standards of service, we have produced the list of Website-related Terms and Conditions below. Please note that e.on accepts no responsibility for the content on any 3rd-party website that is linked to from this site.

Privacy Policy

By using tpicodeofpractice.co.uk, you consent to the collection and use of this information by the TPI Code of Practice Manager. We will only use your information to contact you about matters relating to the TPI Code of Practice. This information won't be used for marketing purposes without your consent.

If e.on decide to change our privacy policy, we'll post those changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

Supported Browsers

Our website is designed to work with the internet browsers used by the majority of our customers. We monitor this closely to make sure we keep up with changes.

As browsers get old, most companies (including those who have made the browser themselves) stop supporting out of date versions. This is because the browsers don’t have the latest functionality to allow modern internet sites to work correctly, or are not compatible with special software used by people with physical or sensory impairments.

At the present time this website supports the following browser versions:

  • Microsoft Internet Explorer for Windows, v7, v8
  • Mozilla Firefox for Windows, v3
  • Apple Safari v3 & v4 for Mac OS X

Cookies and how we use them

What are cookies?

Most internet browsers have the ability to let websites store simple text files called "cookies" on their visitors' computers

Cookies allow sites to do certain things like store user preferences, remember a username and / or a password so the user doesn't need to retype it each time they visit, or to follow a user's path across a website to provide data to help improve services.

Under the EU Privacy Directive we have a legal responsibility to provide information to you about the type and purpose of the cookies we use, and guidance on how to disable them or prevent them being placed on your internet device if you choose not to allow them. We strongly suggest you accept our cookies so our website can give you the best possible service.

What cookies can't do


  • can't read your hard disk.
  • can't obtain your login email address, or other information unless you volunteer the information.
  • can't be used to create viruses or destructive programs on your computer.
  • can't be used to instantly fill up your hard drive

What cookies do we use?

More information
Google Analytics
These are common website tracking tools that give us general statistics about website usage, how people move around our site and the type of things they buy. It helps us spot problems and make improvements as a result.
The Google Analytics website.
Session Cookie This is the default web application session cookie for session state management "ASP.NET_Sessionld".


How do I turn cookies off?

The method to disable or delete cookies on your computer depends on the browser you use (for instance Internet Explorer 9, FireFox, Opera, Chrome etc).

Firstly, you need to identify the browser you are using. Usually, this ‘version number’ is shown in an ‘About’ section in the help or tools section of your browser.

We recommend you visit the About Cookies website* where there are easy-to-follow instructions for both deleting or controlling cookies via your browser settings.

*Please note that we are not responsible for any information held on third party websites.

E.ON Phishing Policy

'Phishing’ is the illegal collection of personal information over the internet by criminal organisations/individuals who pretend to be official companies. Typically they use two types of email scam:

  1. asking for personal information to be sent back via email to an official-sounding email address.
  2. putting links in an email to a spoof website designed to look like a well-known official one, and then asking people to input personal information.

These details are then collected and used for illegal purposes such as credit card fraud or identity theft. However with simple precautions you can minimise the risk to yourself. We maintain certain standards so you can identify our emails as genuine and not Phishing. We will:

  • Never ask you to email us any personal information, such as payment/financial details or your address.
  • Never ask you to tell us the password for your online account.
  • Never send you programs to install on your computer.
  • Always mask your password ‘*’ symbols to hide their true form on our website.
  • Always use Secure pages for collecting information from you.

If you are in any doubt about the legitimacy of an email which appears to be from us, please use the ‘Contact Us’ feature of this website to check.

Some other precautions you might want to take include:

Making sure your computer has up to date virus and anti-spyware programs.
Using a personal firewall.
Being suspicious of any unsolicited or spam email, particularly those that refer to ‘security alerts’ or ask you to validate any of your personal details.

Web Site Owner

This web site is owned by,

E.ON Energy Solutions Limited

We're registered in England and Wales as E.ON Energy Solutions Limited.
Registered No: 3407430 VAT No: GB 559 0978 89

Our Registered Office is:

Westwood Way
Westwood Business Park

Email us at:email.queries@eonenergy.com