I'm a TPI - How does it affect me?

Because there isn’t any formal regulation by Ofgem, businesses don’t always have confidence in TPIs. So we have to govern ourselves to reassure our customers that we’re accountable.

How the Code helps TPIs:

You’ll appear on the list of participating TPIs, and be able to market yourself as following the Code of Practice. You’ll be able to give your customers confidence that you’re a reputable and trustworthy company, as the Independent Code Manager will regularly conduct mystery-shopper tests and audits to check how you’re doing.

So if you have a problem, you should talk to the Independent Code Manager.

If you’re still not sure how it works, you can look at our FAQs or read the Code


 

Important Message

  • From the 31 October 2016 EON have agreed with the external TPI Code Panel and Code Manager that they will cease to manage the code. We will continue to operate a Code of Practice for all our participating TPIs however the governance of our code will be managed internally within a newly implemented governance framework.
  • We have not taken this decision lightly however we are mindful of OFGEMs intention of moving to a more principles based approach to regulation.
  • EON are now evolving our approach to fall in line with OFGEMs new principles based approach, and in the coming months we will evolve the code to be a more principles based code and define a monitoring framework to reflect this code and provide assurance against the key principles we believe are key to compliant selling and treating our customers fairly.
  • For our TPI’s this will not mean any change in terms of the way we monitor, however this will move from a prescriptive to principles based approach. EONs intentions for what the code will deliver will not change, our commitment to our B2B customers remains at the forefront of our focus.
  • We will continue to have an process in place whereby any queries, concerns or issues can be raised as they previously would have been to the external Code Manager, and these will be dealt with expediently and in a fair and consistent manner.
  • Over the coming months this external website will transition to an internal more interactive TPI ‘hub’ that will bring value to both our TPI’s and customers alike – In the interim any queries can be directed to our mailbox - TPIcode.audits@eonenergy.com.
  • We will update this message as we transition our code and governance, and assure our TPI’s of our continued support in identifying and implementing best practice ways of working in line with regulatory requirements.
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