Because there isn’t any formal regulation by Ofgem, businesses don’t always have confidence in TPIs. So we have to govern ourselves to reassure our customers that we’re accountable.
How the Code helps TPIs:
You’ll appear on the list of participating TPIs, and be able to market yourself as following the Code of Practice. You’ll be able to give your customers confidence that you’re a reputable and trustworthy company, as the Independent Code Manager will regularly conduct mystery-shopper tests and audits to check how you’re doing.
So if you have a problem, you should talk to the Independent Code Manager.
If you’re still not sure how it works, you can look at our FAQs or read the Code