I'm a Micro Business - How does it affect me?

TPIs (third party intermediaries) aren’t regulated by the energy regulator Ofgem. So the Code of Practice is an independent set of standards to make sure you know you’re dealing with a trustworthy TPI.

How the Code helps micro-businesses

The Code is here to give you confidence in your TPI. You’ll know any TPI signed up to it wants to show it does business in a fair and responsible way. And if you think they don’t, you can contact the Independent Code Manager. He will  try to resolve any complaints you might have and will regularly do audits and mystery-shopper tests to check TPIs are selling energy in the right way.

If you’re not sure how it works, you can look at our FAQs or read the Code.


Important Message

  • From the 31 October 2016 EON have agreed with the external TPI Code Panel and Code Manager that they will cease to manage the code. We will continue to operate a Code of Practice for all our participating TPIs however the governance of our code will be managed internally within a newly implemented governance framework.
  • We have not taken this decision lightly however we are mindful of OFGEMs intention of moving to a more principles based approach to regulation.
  • EON are now evolving our approach to fall in line with OFGEMs new principles based approach, and in the coming months we will evolve the code to be a more principles based code and define a monitoring framework to reflect this code and provide assurance against the key principles we believe are key to compliant selling and treating our customers fairly.
  • For our TPI’s this will not mean any change in terms of the way we monitor, however this will move from a prescriptive to principles based approach. EONs intentions for what the code will deliver will not change, our commitment to our B2B customers remains at the forefront of our focus.
  • We will continue to have an process in place whereby any queries, concerns or issues can be raised as they previously would have been to the external Code Manager, and these will be dealt with expediently and in a fair and consistent manner.
  • Over the coming months this external website will transition to an internal more interactive TPI ‘hub’ that will bring value to both our TPI’s and customers alike – In the interim any queries can be directed to our mailbox - TPIcode.audits@eonenergy.com.
  • We will update this message as we transition our code and governance, and assure our TPI’s of our continued support in identifying and implementing best practice ways of working in line with regulatory requirements.
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